A9X Cyber Detective (ACD) FAQ

Below is a list of frequently asked questions. If your question is not here, please email info@a9x.com and we will answer

Yes, all our software is developed for remote installation with very lightweight install files and minimal user intervention. There is no need to send engineers to the remote sites
Yes, our experienced maritime ICT software developers are the best in the world and have used their specialist knowledge to provide the most economical solutions available with file size reductions of upto 100-1
No, we decided we wanted to make A9X software affordable for all customers. Pricing is tiered based on volume with 1 site (vessel) costing as low as $48 per month for A9X Cyber Detective, A9X Defender and VoodooShield Anti-Malware/Virus services
ACD provides real-time reporting of all your computer software and hardware onboard, and reports to the cloud dashboard onshore. It compares the computer against over 300 cyber security best practices rules from government and maritime organizations such as NIST and BIMCO. ACD alerts you to potential cybersecurity vulnerabilities, threats, missing updates and can even tell you the computers CPU usage and IP address.
ACD was developed to meet IMO code 428 (98) Cyber Risk Management at Sea. Effective January 2021 IMO requires all vessels to meet this code to mitigate the threat of cyber-attacks.
Yes, these are optional extras which are fully integrated and automated within ACD and provide additional layers of security. A9X Defender is a world leading Anti-virus software, and A9X VoodooShield is a computer lock which protects against zero-day virus threats. A9X strongly recommend deploying both these security services onboard.
One ACD subscription includes up to 6 ACD licences (computers) per vessel or remote site. The same applies if the customer elects to activate A9X Defender and or A9X VoodooShield (6 licenses per vessel).
No, ACD was developed specially for remote installation and configuration. The install files are very small at 62MB total and can be emailed to the remote site/vessel.
No, the software is highly optimised and only reports any computer information that has changed. Daily reporting for a vessel is around 3-6KB.
Yes, our customers say ACD is also a great tool for reporting computers on the office network and that they can see at a glance exactly what the machine has loaded, needs updating, and any potential cyber risks.
Due to satellite bandwidth constraints, and or vessels on pay per MB data plans, vessels found that traditional anti-virus software can put a lot of strain on their networks by taking up bandwidth and also cost a lot of money. Traditional anti-virus can consume 3GB per month in virus signature and engine updates making it inefficient and uneconomical for vessels to protect themselves from malware. Because of these issues, many ship owners opted for an anti-virus software that uses what’s called “micro-updates” (a highly stripped-down version of a normal update), which are downloaded weekly instead of daily. These vessel’s using Micro-updates are extremely vulnerable to the 300,000 plus new viruses that are released every day. With A9X Defender using some unique data transfer technology we developed, we can provide full updates every 6hrs, or customise the scheduling to suit the customer. In addition, A9X Defender can be installed and configured remotely, plus you are notified if the service didn’t update or isn’t running by our ACD software.
Traditional anti-virus acts like a filter, VoodooShield (VS) is a lock. A deny-by-default system VS blocks anything new or unknown and protects the computer from getting infected. This is especially important for protection against zero-day virus threats which has caught out some large shipping companies and cost them millions of dollars. This is why we recommend installing A9X Defender and A9X VoodooShield together for the ultimate protection.